BEAUMONT, Texas — Residents of Glen Oaks Apartments in Beaumont are on day 13 with no hot water.
They are being forced to boil water and find alternatives to dry their clothes and wash their dishes.
Today crews dug massive trenches for what the City of Beaumont says is an entirely new property wide gas line. But there is no official timetable for the completion of these repairs.
Since last week residents told 12News that management has stopped providing updates on the repairs, forcing them to look to each other for solutions.
"It has ended up being a much more of a project than initially anticipated by the property management and the plumbing contractor," said Beaumont Building Official Boyd Meier.
Meier says the underground gas system at Glen Oaks needs more repairs than they originally thought.
The complex has failed to pass several inspections over the past 13 days.
"They have started digging the trenches and they're starting to install the new gas line," Meier said.
Crews were at the complex today beginning the additional repairs and patching a water leak.
While residents were made aware of the water leak Stacie Romines says management has been silent on the status of the gas repairs since January 24.
"I've called our office here onsite, I've gone to our office, I've actually called the management company and nobody will pick up," said Stacie.
Residents have been given an option to move across the street to the Lexington Apartments also owned by Ascension Development.
But residents like Caitlin Rogers say they need more realistic options.
"There's only two or three available apartments over there. I have a sneaky feeling it's not going to be fixed. I feel like they're just going to find problem after problem," Rogers said.
Glen Oaks residents have been forced to hold evening meetings with each other to find some kind of solution.
Beaumont attorney Thomas Roebuck shared what the best options are for tenants in this situation.
"Lawyers always like to get paid. And if you have enough of these folks, this might be something a lawyer would look at. I think it's always better to take a positive, affirmative approach than just withholding the rent," Roebuck told 12News.
12News reached out to Glen Oaks management and Ascension Development for comment. They have not responded.