BEAUMONT, Texas — The 12NewsNow.com team is very well aware that when we send a push alert, we’re essentially invading one of the most private places in your life with content we think is important.
In the new 12NewsNow App, you get to finally customize your experience – from the kinds of stories you prefer to what locations you want to know the weather to what notifications appear on your phone lockscreen. We can help tailor the news we’re delivering to you to what you’re interested in.
Here’s how it works: Open the 12NewsNow App (if you don’t already have it, you can find it on iTunes and in the Google Play store).
WEATHER FORECASTS
Open Weather, scroll down to "My Weather" and tap on the city location found ajust below the tab to open the radar. Then, select “Add Location” and fill out the form that opens. To make your new location the default weather forecast, click the pencil icon found under the location's temperature. And, that's it!
FAVORITE TOPICS AND NOTIFICATIONS
Next, select the topics you want to follow and notifications you want to receive. You will find topics and notification settings in the menu, by tapping the "hamburger menu icon (three-line icon) in the upper left corner of your screen.
The topics you favorite by tapping on the star by each one will appear at the top of the screen for easy access next time you open the app. For example, if you really like local news, Straight from the Heart stories, and updates on the Vols, favorite these topics so you can quickly access these sections, skipping stories you don't want to see.
At the bottom of the topics page, you will find a button to Manage Topic Alerts and Notifications. You can choose to receive notifications on your favorite topics or choose topics that you only care about when there's breaking news.
One thing to note: If the 12NewsNow team thinks there’s something in the community, nation or world that warrants everyone’s attention, we can send that alert to all of our app users … but this won’t happen too often.
Here’s a breakdown of the topics:
- 12News Star Student
- 12News Test Drive
- 409Sports
- Contests
- Crime
- Energy Matters
- Hurricane Central
- Investigations
- Local
- Nation World
- Traffic
- Verify
More topics may be added.
CHANGING YOUR FAVORITES ALERTS
Let's say you signed up for alerts but aren't exactly stoked about the content we're sending you. You can change which alerts you're signed up for at any time by going to back to the settings in the app.
To no longer have a topic appear as a favorite, tap the star to unselect it.
FREQUENTLY ASKED QUESTIONS
WHERE IS THE TRAFFIC MAP?
A link to the live traffic map is right on the homepage below the DISCOVER TOPICS section in the "DAILY DRIVE" module.
WHERE CAN I VOTE IN LIVE POLLS?
We want you to "Speak UP" and make your voice heard in our live show polls. The poll section is right below "Daily Drive" and the traffic map on the home section.
WHERE IS THE LIVE NEWSCAST
All videos are found in the WATCH section. The navigation bar to Weather and Watch appears at the bottom of your screen when you scroll DOWN. Once you have the navigation bar, tap Watch. Whenever 12Newsow has a live program, the live show will be right at the top of the Watch section.
NEED MORE HELP?
If you have more questions, drop us a line at Digital@12NewsNow.com -- we're always working to get better. If you're having technical issues with the app, please send us this information:
- Make and model of your phone or tablet.
- Software version on your device.
When possible, include screenshots that show the issue.
DEVICE COMPATIBILITY?
The 12News app is updated regularly, so that we can make it better for you. For the best experience, we encourage you to turn on automatic updates to make sure you get all of the latest features and improvements. The app is optimized for the following devices and operating systems:
- iPhone XS & XR using operating system 12.0.1 and above
- iPhone 6s, 7, 7+, 8, 8+, X, iPad Pro 12.9", iPad Air 2, iPad Mini 4 using operating system 11.4.1 and above
- Android Samsung Galaxy S9, Pixel 3 using operating system 9.1.0 “Pie” and above
- Android Samsung Galaxy S9, S8+ using operating system 8.1.0 “Oreo” and above
- Android Samsung Galaxy S8, S7 Edge and S7 using operating system 7.1.2 “Nougat” and above