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Congressman asks Missouri City USPS distribution center to set up customer service team to address mail delay issues

"We have been made aware of concerning lapses in delivery that are far more troubling for the citizens whose items have not been received," the letter reads.

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MISSOURI CITY, Texas — We have an update to a story about mail delays that KHOU 11 has been reporting on for weeks. On Saturday, KHOU 11's Steven Goin received a letter from Congressman Al Green's office.

The letter asks that USPS South Houston Distribution Center set up a customer service team to address questions from the public about the delays that were first reported on by KHOU 11 in December. Congresswoman Sylvia Garcia also signed the letter.

For weeks, KHOU 11 has been following the story about delays of packages through the Missouri City USPS processing center. Have you been affected? If so, email us at mailproblems@khou.com. If you have photos of the tracking, please include that, too!

"We have been made aware of concerning lapses in delivery that are far more troubling for the citizens whose items have not been received through no fault of their own, including an instance in which a delivery of medication was delayed for over 10 days," the letter reads.

The representatives go on to say customers have been unable to get in touch with anyone at the center to ask questions about their packages.

Additionally, the letter served as a notice to the facility that the representatives intend to tour the center.

Read the full letter below:

'We write regarding two matters pertaining to ongoing difficulties with mail delivery originating from the new South Houston Distribution Center of the United States Postal Service. First, we are in the process of confirming our tour of the facility. In scheduling this tour via the enclosed correspondence, the USPS government liaison made us aware that USPS ethics rules preclude members of the media from joining government officials on facility tours. We would like to know when and under what circumstances exceptions to this rule have been permitted, because we expect to be accompanied by a journalist. As this situation is of great concern to the citizens of the area, we trust that his attendance during our tour will be allowed. Alternatively, if he cannot join due to ethics rules, please inform us as to when he could tour the facility separately on his own. 

'Second, we must strongly urge that a customer service team be placed at the South Houston Distribution Center to provide immediate information about delayed or missing items upon request. We have been made aware of concerning lapses in delivery that are far more troubling for the citizens whose items have not been received through no fault of their own, including an instance in which a delivery of medication was delayed for over 10 days. Moreover, these persons have been unable to contact anyone at the South Houston Distribution Center to learn about the status of their delayed deliveries. Therefore, while the underlying issues with the facility are in the process of being addressed, a customer service team seated at the location and available for in person or telephonic inquiries is imperative. We and the aforementioned journalist look forward to touring the South Houston Distribution Center in the very near future. Also, we anticipate a response regarding the establishment of a customer service team at your earliest convenience.'

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Tracking the mail: Our stories on the postal delays  

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